Thanks Sunnydisposition. I missed the beginning, but watched most of it. Unfortunately it confirms many members’ experiences of the system.
It exposed how the DWP commissioned reviews of their service’ but leaders didn’t know or act on recommendations from lessons learnt not of improvements.
I think this may have slipped through many carers not watching the programme. I think anything to do with social care and/ or benefits. People need to be mindful off and have some knowledge. The benefit system has become very complicated and many people are unaware what to do. If they are knocked back by the DWP and how to appropriately challenge their corner.