Time to make a formal complaint.
I don’t know how to do this. I can’t find a complaints thing anywhere.
These are all the bids we have done the past few weeks.
She’s had two firsts, one she was overlooked which was a fault on my behalf. The other is the property which is currently under works because it has rats. (They told me this).
Everytime it’s so close and yet so far. I’ve just had enough of it. It’s really getting me down.
I set an alarm for everytime bidding comes available at midnight. Every week it’s a worry that something suitable won’t come available.
The property we have bid on this week would be perfect, and we believe my dad lived in it many years ago. It’s everything we need.
Lo and behold she’s second, If they award band A it’s hers. If the case worker sends that damn email then it’s hers. The letting agents are waiting and have everything ready
All you have to do is write to “The Manager”….and say that you wish to make a formal complaint about the unreasonable delay. They knew there was a problem on a certain date, and it’s still not resolved as the case manager refuses to talk to anyone other than X who is on holiday. No need to make it lengthy. Just imagine you are winding up a clockwork toy and making i5 walk!
I can 100 percent guarantee he’s ignoring me now.
I’ve just had mum call him and he answered. Probably didn’t recognise the number.
He told mum he’s still waiting for the report from the person who is off relating to the disrepair.
He said he won’t contact them now because it’s too short notice on a Friday afternoon. He was asked yesterday effing morning. He was then told it was nonsense.
I’ve just tried calling back no answer.
The letting agent is saying the person has had to go off as an emergency and they don’t know when she will be back, however the case worker still thinks he will speak to her Monday and won’t speak to anyone else. He hasn’t even phoned.
The LA’s said they can see her emails so will reply.
I don’t want to sound stupid but is this stupidity some sort of conspiracy. Like they don’t want to put people on Band a
He’s been told 10 effing times now that the person is away and to contact another email address. But he won’t.
He’s now saying it will be Monday when he goes back to them.
He’s an effing joke, he’s cost mum another house.
I have sent a complaint, however it said it could take up to 28 days.
Also contacted the letting agents who said the case worker HAS STILL NOT contacted them.
The worker in question has gone off sick with no return date.
The case worker is still refusing to speak to anyone else and still believes it’s due to disrepair.
He won’t contact the letting agent to confirm.
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Have you got a helpful local councillor, or MP, that could get involved to get them to act? It’s ridiculous they haven’t already sorted it out, but maybe the local MP contacting the manager and asking why the unreasonable delay might get some movement? I can’t imagine how stressful this is for both of you 
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The MP doesn’t deal with housing problems apparently because it’s a conflict of interest.
I’ve submitted a complaint. However, I can’t help but worry now. What if they take it the wrong way!! What if it affects mums position on the housing list. Have I pestered them too much? I know it’s the OCD playing up, but it’s really weighing on my mind.
I know they have done wrong, but I can’t keep doing this. It’s really getting to me too much.
Mums now gone to position 3 on this list.
I spoke to mum about it earlier and she said the case worker said he was too busy to send the email. How can you be too busy to send an email?
It’s also the fact that he’s refused to listen multiple times. I don’t know how to make it any clearer.
I told him the woman is sick and they don’t know when she will be back,
His response I will contact her Monday,
He was told again she was sick but refused to listen and had been told multiple times. It’s just not sticking.
When mum spoke to him he said he was waiting for information about the disrepair from the LAs from the person who he has been told is away sick and proceeded to say he would contact her on Monday. (How thick is this guy) he’s been told about 20 times now “the woman has gone of sick, contact the main people.” He said to mum he was waiting for the report, so mum said they have it you just have to contact x email address. He refused to use it and said he’s waiting on them to send something first. THE WOMAN IS OFF SICK email them on this email adress!!!
Why are we going in loops here when all he has to do is email this other address for information. Is there a conspiracy why he has to speak to this one woman , is he in bed with her or something.
I know this guy must deal with some difficult people week in week out, yet he can’t understand basic English sentences. (He is English, not that it matters).
He said he would
Still proceeded to say he will call Monday as he doesn’t want to pester them. He isn’t pestering them because most members of the team haven’t heard of the guy. It’s a joke. He’s such an arrogant man. It’s defo coming across as sexist now. He doesn’t want to listen to a young woman.
The LAs said they can access the workers emails and will keep an eye out and will correspond accordingly.
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I’m now just panicing about the complaint. I feel like I’ve l harassed someone and I’m going to cost mum her position on the housing list.
I keep thinking I’ve harassed this guy and now I’m the worst person in the world. I’m now going to spend the entire weekend worrying.
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He is paid to do a job, and is clearly incompetent, with an urgent need for further training. His employers need to know! You won’t be the only people he is doing this to!
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I get it. I just don’t want to be done for harrassment and lose mums housing rights. I’m scared I’ve been too hasty with the complaint and feeling like I’m not being listened to.
The only reason I have complained is his continuous pursuit into finding out about disrepairs and the fact that he won’t listen to the fact that someone is off sick.
He’s on a blind alley into the pursuit of going for the disrepair stuff.
I do feel terrible for the phone calls though and worry it can be seen as harassment. Then again if he picked up the phone as per his job then I wouldn’t have needed to try every couple of hours. My OCD also means I ring people twice if they don’t answer. I hate feeling like I have hurt someone though.
I’m not saying it’s right. I am just saying I found out the correct information in an hour and ever since I feel like I have been ignored expecially when he’s been told just to email another address. It takes five minutes. We’re just being treat like lowlifes who have destroyed a home despite concrete evidence otherwise.
When mum spoke to him, he didn’t listen to her either. She told him the letting agents want it in writing and they will give him the docs. But he said he was waiting on that person despite being told numerous times that she was off sick with no official return date.
I know I have been abit pushy but surely these housing officers would deal with worse things. I hate feeling like I’ve hurt someone because I have contacted them. It feels like I have almost like a triple Conscience. Then again other people would probably being shouted at assaulted that sort of thing. People on the brink of homelessness are going to be stressed. Again not saying it’s right.
I’m wondering if he doesn’t believe us, because surely someone in his position must have seen it a few times.
He’s now going to contact them again on Monday. The letting agents said they will pick up the emails to this person and go from there. I hope they will set him straight.
I do wonder how he got in touch with this person without contacting the main team by the sounds of it.
This is the problem I have the rational and irrational thoughts.
I cannot begin to tell you how frustrating the situation is. I totally get other people’s needs and stuff. I’m just saying that week in week out is constantly disheartening to see properties come and go. Every week she’s pipped at the post coming second or third, so I think “oh maybe next week” and the same happens again. The fact that on at 12am on a Thursday I’m looking to see if there is anything suitable. There has been only one week where we haven’t bidded so far, but it’s a concern that nothing will come available. It hurts and it’s dehumanising. Once bidding closes it’s then a panic for two days worrying about what will come available.
Then it’s a case of when it does come available watching the positions like a hawk. Then getting upset when it goes to second or third again. All the band A will do is just give her priority over 1 or two people and then it will be sorted and those people would be first themselves.
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Just spoke to the case worker. I called once and I politely asked him if there was an update.
He was vert abrupt towards me and said “I CANT GIVE YOU AN UPDATE UNTIL(letting agents) SEND ME THOSE DETAILS.”
I said “I understand. Im sure you are aware x is away.”
His response “WELL THATS NO REASON WHY SOMEONE ELSE CANT REPLY IS IT.”
I said no worries. I feel like I cant talk to this guy without the aggression from him. He shouldnt be talking like this to vulnerable people.
Also just had a call from the carers service, they also seem to suggest I’m being too pushy.
The problem is we’re just waiting on two people to exchange an email to get mum the bidding she needs. Yet uts taken a week now.
If I took that long in my job I’d be sacked.
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Just fed up of the unnecessary delays on both parts now, it’s getting daft.
Spoke to the case worker just now and he said that he had not received the documents yet. I was told they would be sent this morning.
Instead I’ve had a call to say that the case worker wants to come on Thursday as he is still under the suspicion that the house is in disrepair even though it isn’t. The letting agents said it’s due to upgrades and selling even though they have not yet told him this.
I’ve just had it out with the letting agents and they said they would send it immediately, but I’m not sure this is true.
There’s just too many unnecessary delays. mum needs Band A this week.
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Just had to submit a complaint.
Letting agents have sent the official documents to the case worker including information which suggests “THERE IS NO DISREPAIR AND THERE IS NO EVIDENCE THIS WAS SAID” “THERE ARE NO RENT ARRERS” and that the section 21 “IS DUE TO THE LANDLORD WANTING TO UPGRADE THE PROPERTY AND THEN SELL IT.”
It’s now written in black and white.
The case worker said she still DOES NOT BELIEVE it and wants to check the property tomorrow.
I’ve had to take an emergency day off to attend so I now loose money from wages.
By rights the allocations policy says that mum should be awarded Band B Homelessness now added to the existing Band B will make a band A.
When I’ve spoken to the guy he has been very arrogant towards me and very hostile and does not yet you speak before shutting you down.
I’ve submitted a complaint and it’s gone to the guys manager.
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Can you ask for a different caseworker? Due to a breakdown in the relationship.
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Just waiting for the manager to get back to me. Hopefully they can allocate the banding now.
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Just called there’s a 10 day wait for an investigation.
Mum is crying her eyes out. The case worker clearly just wants to get her off the system.
He wants to come to the house tomorrow and assess the damage.
The letting agents have told him repeatedly now that there is no damage.
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I share your frustration. I really don’t understand the attitude of this case worker. The easiest way to get mum off the system is to give her a place to live. If he has it in writing from the landlord that there is no damage, he should just get on with it!
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@bowlingbun Literally, a second complaint has been sent and he has now removed himself from being my mums case worker.
A new one will be allocated.
Can’t help but think that by removing himself he has put the blame on me.
I’ve had a long hard think about this, and his demeanour towards people has been shocking.
Homeless is probs one of the worst things you can be. Expecially in the case of disabled people. We have a right to be scared, and upset, we have a right to seek frequent updates.
It would be like a doctor telling a terminal patient that they are being so stupid for asking lots of questions.
I have OCD, I need crystal clear advice from everyone.
Mum needs things explaining in simple terms. It’s all in her care plan.
His attitude of “you’re just being annoying” is just not right. I admit I have been persistent, but let’s be honest - mum is going to be made homeless.
We know there is a procedure to follow, but I have said it would not be fair to put a vulnerable person through the courts to defend herself. (Social services do not want to know)
Despite being told that there were no damages to the property in official documents, he said that he still wanted to attend the property tomorrow and check.
Mum was crying her eyes out because she feels snooped on and like he is invading her home. The letting agents have given him everything he needs but he refused to acknowledge it.
It’s like he is trying to override any decisions made and is looking for a reason not to award a band a.
Just had another email, because I complained about reasonable delays and attitude- they will not provide another case worker until after they have investigated. This will be on the 3rd May.
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