I have been trying to access the new Advocacy Service since January. They are impossible to communicate with in where I’m having to re-explain things and end up going round and round and round in circles whoever I talk with.
I put in an official Complaint a few weeks ago, that was refused being ‘upheld’, basically they all stick together. I was invited to go to the next level, they seem to set stringent criteria in needing evidence; so I mentioned not only that I am on long-term sickness with Stress, Anxiety, Panic and Depression (which all concerned are well aware about), but that I shouldn’t have to have to feel my life isn’t worth living with encountering more stress with barriers when they claim to be ‘fully supportive’ and are focused on ‘building a strong working relationship’.
I have spent considerable time explaining to the people involved that I hoped they would be prepared in meeting me where I’m at, and not for me to have comply with their unhelpful systems and attitudes No matter how I have tried communicating with them, it falls on deaf ears. Even when they stipulate they are waiting for my ‘instructions’; take for example the other day I agreed via email to a time/day to resolve issues with who I discovered my Advocate was the Manager. By agreeing to discuss things, that I hoped was indication I wanted to progress with things. On the phone I stipulated that I needed to keep the phone call brief. But this Advocate drew me into discussing things I wanted to leave for another time, as I repeated I only wanted to focus the phone conversation in discussing what I needed to be resolved. But they just hear what they want.
How are Advocacy Services supposed to operate? As I am flummoxed as to how this is the 2nd one I am finding impossible to engage with, like they are all the same narrow-minded jobsworths. The previous one led me into a false sense of security, where over a very long time they caused massive problems.
I have sent an email for the next stage of the official Complaint, but don’t hold out any hope. The only way this is going to end is when my Mum’s gone, and so will I. I shouldn’t have to deal with such a hostile, never ending, uncompromising existence; totally soul-destroying.