1 Is actually getting the right place you contact one place and are told to contact another place you do, you contact the 3rd place who refer you onto a 4th place.
Why didn’t the first place refer me to the 4th place in the first place.
All of whom don’t reply to emails, you telephone and telephone , the helplines are only open so many hours, you leave messages, no one gets back to you.
You then contact the first organisation and tell them all the issues, it is nothing to do with them, you contact the 2nd organisation, it is not their responsibility, they only signpost.
You then try and get advocacy who instead of helping refer you back to the first organisation, yes but I need advocacy to help communicate and complain about the first organisation.
The advocate can’t do that and refers you on to another organisation, but they can only deal with the 2nd organisation and not the first, fine complain about them then.
The second organisation, blames the first organisation, they are simply a charity, limited responsibility.
This is over 4 years by the way , a simple request for help has escalated involving multiple organisations, complaints, advocacy and the Ombudsman.
And I still haven’t got the information I wanted in the first place.
2 today contacted a few organisations, just get the answerphones , don’t reply to messages or the helpline is not open today.
3 Basically all the organisations seem to be signposting organisations not actually ones that will help, they don’t help advice, they pass on email address’s, telephone help lines etc.
There is no one organisation who is actually willing to help and actually advise, they don’t want to take responsibility, don’t have the knowledge or skills I don’t know.
4 I contacted all the relevant advice organisations, social services, the NHS, charitys, anyone and everyone.
5 The places just are not willing to take responsibility, they signpost wrongly, argue with you on the phone, stop answering emails, I have had staff, these are paid staff on a good wage lie to me, telling me this place will help and that place will help.
When really they know they won’t help, say anything to get me off the phone.
There needs to be a lot more joint working by organisations, they are all supposed to be working together but they are not.
There needs to be an assigned named worker who can co ordinate, every time you talk to a different member of staff and often get incorrect information, poorly trained staff , again i don’t know.
There just needs to be an easier way of getting good quality advice and information.