Due to me having been sent a warning letter from Bury Carers Centre before Christmas, of how they choose to interpret my stress/anxiety as being abusive; when they are extremely rude on the phone in refusing to support me. I sent an email to Gaddam Manchester, didn’t get any response. So phoned them, someone said they’d get back to me, nothing. So I wrote the CEO a letter together with the said email, didn’t get any response - this was before Christmas.
So after not receiving any acknowledgement, nevermind response from the letter they surely should have received. I left a voice message late last week/over the weekend needing to speak with the CEO. She phoned me back today, very snappy in insisting I left a message today, I had to be straight and very firm with her in her very rude attitude. She asked questions, demanding yes/no answers; I told her they are not yes/no responses. I tried giving her a run-down of what I wrote, she kept butting in. Which was to the extent that Bury Carers Centre refuse to help or support me; her pathetic response was, maybe they can’t!!!
So she said she’d arrange to get whoever deals with Carers Services to investigate. I asked if they’d want to speak to me; as this person was contacted by Bury Carers Centre to begin with. Who advised Bury Carers Centre Manager to send me the letter; basically highlighting what they deem as abuse from me towards their staff on the phone; and that if it continue that I’d be struck off their list, and won’t be able to receive any support ever again - which they don’t support me with anything, anyhow.
This CEO kept dribbling on; where I had to interject in stating that we both are equals; she should treat me that way, and that if she doesn’t want to helpful she shouldn’t be in that job and then I put the phone down.
It’s an absolute disgrace this ‘CEO’ thinks she can lord it over me by stating they have high standards; that she deems has to be complied with as set out in whatever rules of service they have - when they don’t offer any decent service nevermind respect. No wonder I never got any response to the letter, it must have been binned - to protect their precious CEO.
Respect works both ways; (not according to this little Hitler) if she can’t/won’t respect me - she gets as good as she gives.
If she does phone back and carries on in the same vein, I will have no option but to state that all that is claimed on their website is false advertising, as they have a responsibility to all Carers; they are a service NOT a dictatorship.