Is it possible to still get carers allowance while appealing if you have no other income? Or do they stop it until successful/unsuccessful appeal they decide to backdate it?
2 Likes
Hi @pipsy, I am not sure, the carers helpline will be able to help you.
When calling DWP, have a notebook and pen ready. Always ask anyone you speak to for their name at the beginning of the conversation. If they say they can’t help, write down exactly what they said, then ask to speak to their line manager. They should do this immediately. Sometimes they will accidentally on purpose cut you off, that’s why you ask their name first. Keep repeating the process until you speak to someone who can help. My best friend since school days managed a DWP telephony team for a while!