Hi newbie here
My sons care team have managed to damage his motability vehicle again. The first time it was minor so we were let off but this time it’s a massive dent and scratch so I’ll be left numbered paying for the £150 excess or risk losing my goodwill bonus. In 3 years I’ve never scratched the car as it has sensors all round and even a camera.
I’ve insisted that the care staff have training in driving the vehicle or not be allowed (which then defeated the object as I would then have to drive And get no break!) but in the meantime does anyone know legally where I stand? Can I ask that the agency absorb that cost in their high care fees? Or will I have to take the hit (I’m on income support as a carer so I have nowhere near that kind of money lying around so will have to save to get it repaired! )
Any advice would be appreciated or especially links to legalities of who’s responsibility this is