HI Mechele,

I suggest you contact the helpline,

Our telephone helpline providing information is open from Monday to Friday between 9am and 6pm - 0808 808 7777. You can email us at > > and we will respond to your enquiries within 10 working days, although it can often be sooner.


Carers are entitled to Carers Allowance (CA) from the government to help with the cost of caring for a partner, a child, or a parent. The amount you receive depends on your personal situation and varies from country to country. The general CA rate is 292.50 a month for most people in paid employment. Other types of carers are not eligible for the same amount of allowance. Read more about the different types of carers and the amount of allowance you’ll receive. Not sure if you qualify? Call the Carers helpline on 0808 20 20 567.

I don’t know where you are but here England, Scotland, Wales and Northern Ireland Carers Allowance is currently £69.70 per week (= £278.80 per 4 weeks) providing that you meet the eligibility criteria

See Carers UK’s factsheet here

Also the Carers UK helpline telephone number is 0808 808 7777 as mentioned in Melly1’s post and not the number shown in yours. You can also email our helpline