Hi there
Can I ask has anyone been under paid Direct Payments in error?
This has been going on for 3 years and the council have just admitted to this.
They have offered to pay under a third of the underpayment in a lump sum.
We have been struggling for quite some time (and now we know why).
Feeling angry and confused and just wondered if anyone had any similar experiences. Be interested to know outcome.
Just to add we ( and they) hadn’t realised until now!!
Many thanks
If they have admitted underpayment then you should be due FULL back-payment (with interest?) immediately and not be offered a paltry partial payment! If there had been an OVER-payment they would expect it back in full with interest!!!
Ask them on what basis they’re offering less than the full amount, and that it cannot be because you had to scrimp and save to be able to pay the bills. Your hardship cannot be an excuse.
As @Chris_22081 says - if there had been an overpayment, they’d expect it all back.