Social services

I was wondering if anyone has any information or things I should be asking of social worker regarding help etc with caring for my mum with dementia she has had needs accesment etc but it seems like now they know she’s a self funder just get on with it yourself even after saying that she would call 4 weeks ago and nothing. I know they are busy but we matter too does it have to get to crisis point again before any help or advice is offered. Thanks.

Thank you.

You said “crisis point again” so what happened last time?
Claiming Attendance Allowance?
Exemption to Council Tax claimed?
Power of Attorney sorted?
What do you want to happen now?
Residential care o more support?