I am new here and is unsure whether to post of not but I am not knowing where to go everywhere me and my mum have been have been slammed in our faces with people promising to this that and the other, only to walk away.
I am a carer for my mum she was diagnosed as having bone cancer (Myeloma) in 2017, where she was in hospital for 4 weeks and on dialysis three times a week, quite poorly, also had chemo in hospital - her light chains were 5000 and they are meant to be 20, also had pnuemonia, came out of hospital and a few weeks later ended up back in with pneumonia again and on dialysis. for the past three years we have been putting up with noise from our neighbours waking my mum up in the morning (my mum is having chemo) and when they have woken her up, she finds it hard to go back to sleep sometimes, they smoke cannibis which comes down in to our flat, he has come down and threatened us, he has harassed us, we have 20 crime reference numbers, we are told we are not allowed to use diaries, log sheets, and also originally told to use the app where I sent 8 recordings and they have lost 8 recordings. we have complained countless times only to get the housing officer or the team leader we can’t get any higher them them two, we also just had a telephone call when we should have had something in writing. Then the second time we complained we had an email stating that my mum had refused to do mediation with them but how can you do mediation with neighbours who come down and threaten you and also my mum has not refused to do mediation but one time the housing officer cancelled herself because I believe she was unwell and my mum was rushed to hospital with pneumonia again last march.
Also my mum was in hospital last year having had to have an operation as she had something growing on the end of her appendix which she had removed and it turned out to be secondary cancer and one of her wounds took three months to heal all the while shes had to put up with all of this, she was on antibiotics twice as she had infections in the wound, one of the antibiotics she was allergic to and had a reaction made her sick and put her off of her food. My mum is still occasionally sick sometimes. I am constantly looking out for infections in my mum and having to get on top of them quick as her immune system is low which is not nice she has also had the covid jab which made her temperature spike, had a sore arm, tired and quite poorly where all my mum wants to do bless her is rest or sleep do you think she can no she can’t.
They have had countless "polite words) now we have been told by the said housing officer we just have to poke up and tolerate it and that they have the right to block me from the app.
The housing officer has called me a Drama queen basically for saying you have lost 8 recordings of mine and we are not allowed to use log sheets or diaries.
The housing officer seems to be on their side not neutral at all, and the latest one is I am blocked from using the app, I don’t know if anyone is going through the same - this is what I would like to know by writing on here see if anyone has sort of the same issues so that they may be able to give some advice or tips as to what to do that may have worked for them as anything is needed here as I really don’t feel comfortable living in my own home at the moment - are housing associations allowed to block people from the app. I don’t know if anyone knows the app but when you record when you listen to the app it reduces the sound so basically you have to send it off without listening which makes it low noise - there have been loads of bad reviews of the app on the actual app itself I have told the housing office this and they swear by this app.
Well when I was blocked from the app - I was told that they have not broken their tenancy er yes they have because smoking cannibis is meant to meant to be illegal and zero tolerance policy and also coming down and threatening behaviour - 20 crime reference numbers
My mum is losing weight again and her consultant said have you anything stress related and she said yes so he said well yes that would stress you out and make you lose weight.
Its effecting me as well as I can’t sleep I go to bed have about an hour to read etc (me time or try to) as I am up all day for mum, then by the time mum goes to bed I need me time then when I do try to go to sleep I am up till about three four in the morning and then I think great I can have a lie in and then they wake us up and sometimes its hard to go back to sleep my sleep pattern is all over the place I spoke to the drs there is not much they can do either.
I really do not know where else to turn or what to do, I am at my wits end.
I need some advice off of someone or guidance as to where to go.