Hi again.
So this morning I have had a message from mum to say that the Health Centre are stopping taking orders for repeat prescriptions over the phone, and have urged mum to use online systems. Mum does not know how to use these systems, so now its yet another role on me.
Honestly do they even care about their patients needs?
Ours hasnât taken phone orders for repeat prescriptions for several years now - either have to go online or physically drop a note into the pharmacy.
Online is the she issue. She cant do it. Its now another responsibility for me.
Itâs bad that they donât take into account that the elderly and vulnerable are not able to order prescriptions online!!
Yet another reason for me to be so grateful our GP surgery has a dispensary (rural practice) and although they always ask for online orders or âdrop a note inâ the ladies are so kind and will accept phone orders. Itâs quite right though - not everyone has computer or the skills to do everything online.
An aside - I got a call to confirm Gâs urgent antibiotic were ready last Monday afternoon - Id already picked them up, but someone thought to check with me! As most Receptionists are local they drop in prescriptions on their way home for lunch or after work if the patient is in the village - as I say SO lucky !
Yeah,
Its not as if I donât know how to do it but frankly my life is abit of a mess at the moment. I spend most of my time suddenly remembering I needed to do. I used to be abit more on the ball. There is no excuse there are probably a group brain cells which are half asleep all carrying energy drinks. That is my only explanation for it.
So right now I donât want to do anymore tasks especially ones that are unnecessary. Its not just about mums medication needs its about putting another role onto carers which shouldnât be happening. In an age of tech, I donât see why people on long term medication need to request it every month.
Yes, Iâm a dab hand with tech, but the mobile app is set to my preferences. It would now be a case of logging in and out of it all the time. Everything tech wise goes in and out of my mums head. If its not about the pub she aint interested.
Coolcar,
You have to tell Social Services that you need to step back now that mum has finally moved into a new home. The more you do the more you are expected to do. SS should be dealing with this if mum canât do it on her own. As she already claims a disability benefit, this should highlight a âtraining needâ or similar, there is something in the Care Act about âcommunicationâ.
social services are no longer anywhere they council dont believe she is disabled.
Coolcar you have my sympathy, our surgery is terrible too.
I know your Mum has mobility issues but she does make it to the pub. At our surgery itâs the same as Susieqâs order online or put a meds request through the surgery door - could your Mum do that?
PS the other option is to set up an order and delivery arrangement with a pharmacy, most do it for free. They automatically order repeat meds and deliver them.
Another option is tell her to get one of your sisters to do it? Them not being willing to is not a good reason for you to have to do it. You have 2 sisters, if I remember correctly, that could be a small monthly task either one of them could take on.
Itâs not about being willing. One is too young and frankly far too immature at the moment. She doesnât live near us she lives 70 miles away.
The other is partially sighted. She works full time too. She shouldnât be expected to pull out of a job and loose income just to do this.
I donât think itâs about a carer taking on a new role. No one should have to do it. Until today there has been a system which works for a vulnerable person like my mum and itâs been taken away