Hello again, OnTheVerge. That’s a good bit of general advice to others, but why are you having difficulty in applying it to yourself?
. . . I don’t do walking anymore, it’s taxis everywhere, to work, do the GP, even to the post office which is 5 minutes away. It’s expensive but I would rather do that than be completely knackered before I set off. Money is just money. I would rather use it for some pleasure than end up dropping dead and having savings. . .
It concerns me that, at 40, you have these health problems. I have little doubt that these are brought on by the unacceptably stressful living conditions that you are under. Regarding money, yes it is fine to use it for personal pleasure or to ameliorate a poor quality of life, but don’t forget your quest for a place of your own. Don’t just rely on inheritance at some unknown date in the future. Tackle things now. Money is a practical necessity in life. There is no glory in poverty.
I want to concentrate on your work situation, because that is where I see room for vast improvement. It may not be the best of jobs, and your manager may be less than pleasant - however I get the impression that you are fighting the work situation, when in fact it should be not just a source of income but your livelihood and a place to enjoy. In fact I am slightly amazed that you still have that job. Don’t lose it, though by all means seek a different job.
I am going to make some suggestions, which may at first seem to be anathema to your personal feelings - nevertheless I ask you to consider them carefully.
1. Join the trades union.
I and others have mentioned this before and you seem to have avoided the suggestion, giving me the impression that you have not done so. I cannot stress this enough: it is about blinkin’ time you were in the union.
Don’t be put off by the biassed media impressions of chaos caused by workers on strike. This is only a small part of Union activity. Trades unions help members in many respects, from encouraging good working conditions to assistance in legal matters, such as unfair dismissal.
It appears that you need to negotiate a better deal from your employer. This will be much easier if you have a union representative to advise you and back you up. You are entitled to have someone to represent you in fomal meetings with management. Your representative could be a union official. Your one-to-one would therefore become a two-to-one. I expect management would want to make that a two-to-two. That’s fine - better than having the opinion of just one person to decide your workload.
2. Stop working from home.
Yes, I mean that.
In mid-career I was a college lecturer. That job required much work outside of actual class contact - marking homework, lesson preparation, etc. Some colleagues took this work home with them but I much preferred to do it on the college premises as much as possible, spending much more time on site than I was officially required to. The environment was more conducive to working well. I had the resources of the college readily available - library, photocopiers, computers, etc. I had a sane and stable home situation, but it had many distractions - people calling, wife asking for attention, etc.
You have a very bad situation at home - family demanding attention, noisy neighbours, etc. You cannot possibly give your best under these conditions. At work you would be with colleagues, informally helping oe another, exchanging ideas about how to deal with difficult cases and being more readily available to receive advice and directions from the manager.
Also, of course, it would give you respite from your family. They will need to learn the hard way that they cannot continue to rely entirely on you for care and support. They need to accept outside care that you manage on their behalf.
3. Extend your working hours if possible.
You say you work 14 hours per week. See if you can increase that to 21. That would be three days’ attendance per week. It would need to be negotiated of course, but 50% more salary would help you towards a property of your own. Mortgage offers are assessed on both income and deposit payable. With a 50% salary increase you could immediately improve your mortgage ability status, and you could build up savings, making your status continue to improve.
In conclusion:
You complain about your case load being much more than anyone else’s. I don’t see that as bullying, and I recommend that you put aside the bullying notion and take control. The figures that matter are how many cases per day do you resolve, compared with your colleagues. I would surmise that a big case load suggests that you are taking a long time to resolve each case. Also I do not know what particular work your colleagues may be doing that you don’t do. Working from home can be restrictive.
I am sorry if these sound like hard words, but these are the consequences of the deplorable conditions in which you are trying to work, and which I am desperately trying to help you to escape from.
So join the union and, with the help of your representative, try to negotiate the terms I have suggested above.
DON’T treat it as a battle with your boss for your personal rights.
DO see it as a mutual discussion to try to reach an agreement which benefits ALL concerned.
Try this, and you may find that your work becomes a much happier part of your life, and your boss may well become much more amenable.