I usually put this job off until the last minute and then ring up and speak to a nice person who asks some questions and then tells me M’s tax credits are now renewed. This year I managed to get going with it yesterday, but no nice person to talk to, just a woman’s voice. I did try the online option, but found out I would need a user id, but not how to get one, so I just opted for the ring the voice option and managed fine. I thought I would have to ring several times before getting through, but actually got through quite quickly.
Gillian