Hope you can help me…
Brief synopsis…I applied for Carers Allowance in October 2021 as I was caring for my father. I did not get notification that I was entitled to it until two weeks after he passed away in February 2022. The Carers Allowance was backdated to August and I was to receive this until the end of March 2022.
I knew that as I was on UC, that I would need to pay back some UC as this should have gone down when I got the Carers Allowance…I used the onliune Turn2Us calculators and worked out what I thought I would owe back which was around £750. UC contacted me in March to say this was actually £1,457!
I queried this and I am still to this date going back and forth in my journal trying to get them to understand there mistakes. I am doing all the work for them, telling them what needs to be done, lol.
I am also in receipt of a half-price bus and tram travel card from UC. This expired on 31st May, and I went to my UC appointment to ask for the necessary form to renew for a further 6 months.
I was told that I could not have the form as I am now on intensive 13 week restart to UC after my Carers Allowance ended? It is as if my claim is restarting and I am having to wait the 13 weeks again, although I was still in receipt of UC the whole time.
I have been told this is wrong and that I should be able to claim the half price travel allowance. Does anyone have similar experience or any advice to give.
Many thanks for your help.