Hi, it’s me again.
One of the big problems I seem to be having at the moment and have suffered long term with this is the use of GDPR and information walls that everyone seems to operate with.
My mum recently got a bill, and I had to call the place to sort it, and discuss payment. I was told no despite the fact that these people know I’m a carer. I keep getting told that I have to be with my mum when she makes the call.
Due to work commitments, I cannot be with her all the time and making these calls would cause a loss of income causing me to be in financial difficulties. My mum has given these people permission time and time again as she doesn’t understand anything at all when it comes to finances. So it’s pointless anyway.
It’s hard getting my mum to say the right thing never mind getting her to understand. Her default position is “I can’t pay my partner died four years ago, I suffer with mental health.” And hopes it goes away. Obviously it doesn’t.
I have asked for help time and time again, but it feels like no is listening. I asked for financial help from the social worker in regards to this, and got nothing. The carers association also don’t seem to care and just seem to adopt a deal with it attitude.
I’ve had enough of it.
I don’t get why companies don’t have registered carer options when dealing with carers
.