Disrespectful care agency staff and loud care homes

Here with yet another rant/has anyone else experienced this? This one is especially for all those more introverted carers out there …

This week has been another week from hell, after Dad has spent most of the past month in hospital following diagnosis of severe older person/medication induced rash (won’t say the name of condition in case it sets off a trigger), dehydration and 2 falls in one week.

On the plus side, he is now getting a social worker allocated and has had wraparound carers in for most of the week, in addition to his newly allocated regular carer 4 times daily but is now in a temporary care placement while physiotherapist goes in to rehabilitate as he can’t walk due to many hours spent in hospital bed.

The regular carer is marvellous - caring, pleasant, professional and respectful - he loves Dad and Dad loves him, which is great. Not loving the wraparound carers so much - grateful for their help, but honestly some of them are just disrespectful and thoughtless considering they are in someone else’s house.

Arrived at Dad’s yesterday to find one of them had blocked up Dad’s upstairs toilet and I had to clean it. If I was in someone else’s home I would never have left the toilet in that state. Others have wrenched the handle off the the door of the downstairs loo 3 times and have had to keep fixing it back on. One left her empty soft drink bottle on the lounge floor, an empty toilet roll on the toilet floor and dumped a sanitary item in Dad’s laundry bin and then today had the cheek to tell me whilst I was cleaning that I should be cleaning up AFTER Dad had gone into the care home. Last night one of them spent the evening talking loudly on his phone whilst Dad was trying to watch TV. I know I sound old fashioned but aren’t their families teaching these people respect?

To top it all off Dad is now in the loudest care home, a huge TV blasting EastEnders and staff who are shouting because they are trying to be heard over the TV. Dad will be there for a few weeks - not sure how my nerves are going to cope with all the ‘people -ing’ and noise anymore.:pensive:

Hi @Den54, sorry to hear that you are having trouble with help but to there are some ways around it. With the sound, either try some headphones to block out the sound or say something like can the TV be turned down a bit due to your father complaining about headaches and he is having hearing troubles. As for the carers treating the place like it a rubbish dump take some photos and speak to the boss of these carers and see what happens. If they take no responsibility or notice then speak to the social worker and tell them that you think that it is unsafe for cares to come in due to a mess and damages due to safety guidelines , if the social worker ask about the mess and damages then show the pictures and explain to them the situation.

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Thanks for your advice. Dad does have hearing issues and refuses to get a hearing aid so will be doing that. Am going to put my earplugs in when I visit Dad tomorrow.

Hopefully the wraparound carers won’t be needed again if they come up with a strategy for when Dad comes out of the temporary care placement. If they are needed again and anything further happens I will be complaining. Didn’t get any photos this time but may well still be complaining anyway

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