I have a number of issues regarding a package initiated by Fast track. The main issue is the withdraw. On the 11th July 2012 having visited my mother at 04:00 in the morning, we found uninvited carers from the Carers Trust who had entered her house.
For some strange reason I thought this was a good intent and allowed them to continue. The hours that followed, my mother started shouting for them to leave as she is bed bound. Instead, they telephone a paramedic who got my mother admitted into hospital because of her elevated blood pressure. Before they did this, they made sure that her bed was dismantled by the aid of the Red Cross. There were obvious signs of dementia although not confirmed because the doctors had refused to discuss my mother’s ailments to me. Her medical history was only gratified after the PoA after which was contained about 40 pages of pure gossip about me for wanting her to remain at home. So much so, that although I had lived with her for 65 years I was regarded as a Safeguarding Issue because I wanted her to have a wheelchair and was told that she must now die in bed despite having walked up hills on holiday and doing her sewage drains. Saying that from 2008 it was impossible for her to sit up because of a degenerated hip after a fall. She now scream from mental torment being kept in that bed day and night for 3 years . The Caldicott Guardian did her best to ensure that her medical records would never be revealed to either myself or my mother.
I will carry on from paragraph 1
It was realised at hospital that my mother had normal blood pressure but kept her in for more observations stating a Duty of Care and the well being of the patient and although I had PoA I could not over ride that.
Once in hospital my mother refused to eat as a protest to go back home after which she was kept there for over two weeks,
In hospital, they had intent to take her into a care home as this seemed to make sense because she was a home owner.
It was with great difficulty and the compassion of a doctor that she was eventually sent home having lost about one stone in weight . Her previous care package which was good was relinquished by the hospital and Fast track put into place saying she had months to live.
Hence finally realising that apart from her dementia there was nothing really wrong with her as life threatening and Fast track Carers Trust began decreasing their care plan as my mother began putting weight back on.
Whilst looking after her, they would laugh and share jokes with one another whist she was screaming in pain after being tossed and turned during pad changing. Having mentioned that this was disrespectful and could they not laugh in future whilst hearing my mum screaming, one of the carers stormed out into the street and started yelling down her phone.
Things started getting worse as my mother’s care started deteriorating because they were rushing all the time, kept moving her food tray out of the way and would leave pots in the sink unwashed.
The last straw came when they started writing bad reports about what my mother had said to them. That she was insulting, rude and aggressive. In one respect my mother has dementia with no mental capacity making out that she is not capable of her thoughts and then taking her thoughts as to count. Her log book is a legal document and these reports could have my mother sectioned.
So I told Fast track that I wanted a new package putting in place by initiating Social Services. Social Services tell me that because Fast track are a care agency that they could not intervene. Fast track disagreed. It was that reason I asked both organisations to get together by telephone and to sort this out for me. Stating that I did not want my mother left high and dry without care as I wanted the Cares Trust replacing.
The last thing what I heard from Social Services was that Fast track were providing a replacement
I turned up the next morning to find no carers as they had taken their services away as what appeared to be a punishment for both me and my mother.
When I complained, I had the phone put down on me at least three times but finally got her care sorted. In fact had it not been for my doubts about her care, my mother would have been left to rot in that bed and would probably have got an infection.
Fast track then accused me of telling the care Agency to leave. That was not entirely true.
I understood that care agencies have a duty of care and have to work in the best interest of a person, yet how could they leave a so called dying person in this state of neglect?
I also understood that even IF a did tell them to go which I did not, that duty of care means that they have a duty to ensue that the person is kept safe and cannot just go.
It is an uphill situation and one I cannot win. They seem to do what they like .This new care agency we now have are excellent.
My post may need altering by moderators because I have mentioned company names. If that is the case please remove any names which may not be allowed.
George
