Has anyone experienced carers bullying other carers?
They are all good carers and all of them have a great relationship with my mother and we don’t want to lose any of them. However, two of them are bullying another carer, for example, in their behaviour, texts to the family and in the care book (which all of the carers have access to).
We don’t know how to resolve this situation without sacking the bullies.
Can anybody out there help us?
Tell the Care Quality Commission and let them sort it out!
@Rabid_herbivore do all the carers come from the same agency.If there writing bullying messages in texts to the family and in the care book. Then you have your proof. You can ring the agency where the carers come from and ask to speak to the manager ,tell them what is happening and you would like it sorting. Then if the manager doesn’t .you can then go to the CQC. Or you can just contact the CQC.(care quality commission. Have you asked these carers to stop doing what they are.
Are the carers through an agency or are they a group that you have found independent from agency. As you mention sacking them I presume your mother is paying for her care and not the LA.
If an agency then speak to the manager or as is sometimes the case the manager is involved with the bullying ask to speak to owner of the company.
If private group your family have put together yourself then tell them they are to behave professionally, you and your family will not tolerate personal remarks being made in the care book and nor will you tolerate texts about the other carer. That may be enough to resolve but depending on how deep this goes then in my experience it won’t stop it so then it comes down to either ignoring it or tell them their services are no longer required.
I should add that my experience is with a self employed carers, if your mother or yourself on behalf of your mother are actually their employers then obviously there are employment laws that would need looking at.
Good luck.
It would be a good idea to take copies of the care book. After a complaint it might be “accidentally” lost or replaced so be sure to keep your own evidence.
If it happening in front of you at home and it starts to get silly call 999 or 101 and request the police to attend and say there is a safe gaurding issue going on because if the other carers are bullying the other carer, it can mean the person they are suppose to be looking after and your own family are getting dragged into it which can be turn around on to you but also they might take it out on you and your family.
@Rabid_herbivore , yes I can attest to that. The couple of care workers and social workers my mum had in the months and weeks were absolute ****. They bullied my mum and she couldn’t react because of her very bad stroke. When I was trying to look after her, I too got some abuse. Some comments were verging on racist because of mine and my mum’s Irish heritage. Even though I complained to the relevant authorities, the only response was “Lessons will be learned”. I suggest you contact lgo.gov.uk and file a complaint. Make sure you gather evidence as well.