Stairlift Repairs/Servicing Advice

New to Carers Connect
1

Hi everyone,

I’m a new member and am a carer for my elderly mother who has dementia as well as mobility issues. I was looking for advice regarding repairs/servicing for two Stannah 600 model straight stairlifts which are now out of warranty. Both stairlifts were purchased new from Stannah and installed just over two and a half years ago but the warranty expired in April of this year unknown to me. One of the stairlifts now requires urgent repair and I contacted Stannah regarding extended warranty cover but the costs quoted by the company seemed rather high and I wanted to check whether anyone could recommend any reputable independent stairlift engineers in the Glasgow area who can repair Stannah stairlifts and also source/supply genuine Stannah parts for the repairs & servicing. My initial research on purchasing stairlift extended repair warranties seemed to suggest that they were a rip off as the stairlift companies were very proactive in pushing them with customers. Your advice would be greatly appreciated.

2

Hi Colin. You posted this in December so may now have sorted the problem. I don’t live anywhere nr you but have a stairlift long out of warranty. At time of installation, I sought advice from Age UK but even they tried to rip me off. Fortunately they have a price match guarantee which they honoured saving me £2k on a curved lift! I didn’t’t bother with a warranty. I would take a risk & seek advice from independent repairers/ electrical companies. Batteries I am told are straight forward to replace. Some independent companies offer 2nd- hand refurbished lifts so they must know about repairs & servicing too. Sorry if this sounds like obvious info that you have probably considered but I recall feeling frustrated at lack of advice in 2012. Good luck.