The Annual report from the Local Government and SOCIAL CARE Ombudsman shows not only are complaints to them rising, but the numbers they uphold are rising too., nearly 67% of those regarding charging for example
https://www.lgo.org.uk/information-centre/news/2018/nov/social-care-pressures-reflected-in-ombudsman-s-annual-review-of-complaints
I thought this was particularly damning/worrying
“Assessment and care planning, and how care is paid for, remain some of the biggest areas of complaint. Even more concerning is that the issues we see demonstrate a shift from one-off mistakes to problems with whole systems and policies, or procedures being incorrectly applied.”