Ombudsmen annual report, all rising

The Annual report from the Local Government and SOCIAL CARE Ombudsman shows not only are complaints to them rising, but the numbers they uphold are rising too., nearly 67% of those regarding charging for example

I thought this was particularly damning/worrying
“Assessment and care planning, and how care is paid for, remain some of the biggest areas of complaint. Even more concerning is that the issues we see demonstrate a shift from one-off mistakes to problems with whole systems and policies, or procedures being incorrectly applied.”

Unfortunately, despite the LGO telling the LA to do a variety of things by mid August, many problems with M’s care remain, the LA haven’t complied, and the LGO says he can’t intervene “yet”.