The local council responsible of adult social care here have a separate arm in-house that deals with all of the financial side of the care services.
Although I was eventually reassessed early last year (already assessed as a vulnerable adult), the total nightmare created by the financial arm was too much for me to be able to cope with. So on the basis of the financial arm being wholly unfit to manage my care finances and secondly refusing to fund my current (at the time) and ongoing care needs.
I am still very upset about the way I was treated but I cannot accept any care from them because of the way their financial side is so grossly incompetent and uncaring. So not only have i lost my essential care funding but I have to pay for them out of little funds we have.
It started early in 2017 when i sent my 6 monthly accounts in with 98% or receipts. But 3 months later I received an invoice for several thousands of pounds to be repaid for invalid reasons. Seeing as the council had already approved those exact same items of expenditure over the previous 3 years of 6 monthly accounts, there was no legal basis to demand i repay a sum of several thousand pounds. The financial arm then ignored several letters of mine sent recorded delivery and several emails and voicemails. They refused to deal with the situation and I was left with a large bill that was not legally valid.
In desperation i made a formal complaint and they did nothing for months with that either.
I was being harassed by private numbers which turned out to be the care team and they didn’t leave me voicemails either.
Only when I senior manager took up my case out of the blue did i get anywhere.
As an ex project manager on large construction jobs up to £600 million in value I know how contracts work or don’t work.
It seems the local council care team have no idea about contract law.
A care contract is a legal contract in English law.
After more months of aggro the senior manager canceled the invoice and apologized to me profusely,.
On the basis that I could carry on spending as before until a new care assessment was done and agreed.
So the Friday before Christmas 2017 the day the council broke up I received another bill for the several thousand pounds plus a few hundred more. Because another 6 months had passed I had submitted my next due accounts.
This is how nasty the financial team can be.
So I cancelled the care contract i had because of the financial arm, who I found to be not fit for purpose to manage my finances in a care package. After almost 18 months of nightmare during which they exacerbated my serious health problems i could not cope with their negligent conduct any more.
The second invalid invoice was cancelled by the same senior manager later in 2018 who apologized again profusely to me.
Then i had to close my separate bank account because they were sending me payments even though I had terminated the contract. Later on last year they sent me a letter saying they owed me £200 with a cheque enclosed which was not owing to me so I did not deposit the cheque i just kept it in a drawer at home (they run out if not presented anyway). Was this more of their dirty tactics? or just the same rank incompetence?
Then last week I had another letter from them saying they had gone through my last accounts dated late 2017 and I owe then £100. Despite the senior manager telling me there was nothing owing and it was all cleared when we finished business last year,
So i have to deal with the total and absolute incompetence of the care services financial arm ,who because of their profound and disturbing ineptitude made me fell very ill and caused me to cancel my care contract. The care contract i had to terminate in early 2018 . I still need care and support in my own right and i need support as a carer, but my local services in local government are not fit to provide mine.
Most of this is history and i don’t think i am alone in being treated this way by my local government.
Who is safeguarding us from the conduct of local government?
The LGO is useless from our past experiences, they are just part of the same system and funded by the government.