A friend of mine is vulnerable/disabled and in desperate need of some help cleaning their home, it’s in quite a state and more than I can do alone so I called around some companies for help.
Got a call back from one company with glowing reviews. Guy couldn’t have been nicer on the phone, and stated that he had all the COVID protocols in place and that I could rest assured all would be well.
Cut to this afternoon, and two people show up to assess what needed doing and quote for the work…and honestly, as I replay it in my mind I cannot believe what was said.
They parked up outside, got out, and I could hear the male coughing outside before they came down the path. They appear at the door, don’t give me their names, just hand me a card. They’re both wearing the face visors and nothing else.
They ask where they need to go to see the job, and I’m a bit gobsmacked. I say “I can’t let you inside without a mask on.”
And this guy goes “I’m wearing one.”
I said, “Er, that’s a face visor. The household is extremely high risk and immuno-compromised, I can’t let you inside without a proper mask on.”
He then goes “Well, if you wanna give me one I’ll wear it.”
And like a prize prat, I almost did. But I stopped myself, turned back and said “You know what? If I can’t trust you to wear a mask to give me a quote, I can’t trust you to wear one when you’re doing the job, so we won’t be doing business.”
And that was that. Off they went.
Am I wrong to be absolutely staggered by that attitude?
I made it absolutely clear they were coming to a vulnerable person’s home before I even gave them the address.
“I’m wearing one.” Since when is a face visor a mask? What a joker.
I just can’t believe some people’s complete disregard and lack of respect for people who are at risk. Like, okay, you might be double jabbed, but some people can’t be vaccinated and are still at risk, and when someone you care about has barely been outside since Feb 2020, in a bid to stay alive, is it really too much to ask someone (an alleged professional no less) to respect their clients needs and take the steps to protect them?
It’s so frustrating, such a waste of time and it’s really put me off trying anyone else because what hope is there for finding a decent cleaning company when one with so called “rave reviews” has staff like this?