Jointly app problems

Hi. I am a carer for my partner. I just filled out the emergency red card. With details. But also set up jointly app registered and put details in. Put all his meds in and saved. Then I had to go away from screen as had to do something. It timed out. Trying to login with username and password but keeps on coming up as resource timed out. Sent them email because that’s all you can do. But says can take upto 5 days to get back to me. Just wondering if anyone else is having problems. Annoying as it took me a long time to put all the info in. Think it set up ok as recieved email from jointly. Thought maybe I have to set up again but not letting me do that either.
Thanks in advance.

Hi Liz,

I suggest you contact Admin. There is grey tool bar at the bottom of the page with an envelope icon and Contact us by it. Click on that and ask if they can advise or put you in touch with someone who can. The Jointly app and Carers Uk worked together I believe, however I don’t know much about it.