I now routinely always make a additional copy of any benefits paperwork. I’ve always photocopied all paperwork for my peace of mind. When my cared for person was just a baby, I used to sit up at night making one more copy of everything excluding appointment letters. For several months I did this. Just in case. One copy would be sent off and the second copy would be filed away.
OK i am considering making a claim to the ombudsman as its been 2 weeks now since I submitted my email after they binned my hardcopy i sent in and they claim my compliant is being finanialised and will let me know as soon as. I think they are lying and will not reply as my complaint for detailed with extension legislation arugements and evidences.
Will the care ombudsman see 2 weeks of no reply sufficent?