As part of our ‘Tell Us’ partnership with the Care Quality Commission (CQC), Carers UK is encouraging carers in England to feedback to the CQC on their recent experiences of using care services – good or bad – so they have a better understanding of the quality of care people are receiving from services like care homes, care agencies, hospitals and GPs. Doing so helps improve care quality for everyone.
This is different from making a formal complaint. To make a formal complaint, you must contact the service itself. You do not have to give CQC your name or contact details, but it’s more likely they can take action if you do.
The CQC is especially keen to hear from unpaid carers who have been affected by the changing priorities of health and care services following the COVID-19 pandemic. While many services have continued to be able to support carers, other carers have not got the support they needed, with many going for long periods without a break.
You can find out more and feedback on your experiences here: Give feedback on care - Care Quality Commission