Good morning, Robin, I think your FIL ought to have come home with a paper discharge plan. The reablement agency (or the interim agency) ought to have completed an assessment and care plan which ought to be in the care record binder.
In my experience, the LA then did another assessment and left financial assessment form to be completed and returned to the financial department.
Interestingly, our financial form essentially had to agree to pay whatever fees were due, without even saying how much they would be. We never did complete that form, and we were not told, in advance, what the cost of care would be!!! We were told when and what level the care would be. After that package started, the new agency supervisor came and did another interview and a few days later, they left completed paperwork in the care plan binder. (The binder showed up with the first care visit.
The LA is trying to pull a fast one by saying they don’t know how to print a copy of their assessment, but I can’t remember us having a copy from the LA either.
In my experience, mum had the worst weeks care whilst on the reablement plan!
We were expecting to have to pay, but were expecting to be told how much, and a contract, before the plan started. That never happened.
I found that it was better to have services provided by the LA and reimburse them, rather than arrange care myself. Worked out cheaper and had the LA to complain to, as well as the agency!
I’ve never been in a position where I’ve refused the services deemed necessary by the council or hospital team. I did question the need for two carers each visit when the agency had often managed with one, and the OT came out to reassess.
As for engagement with the team, a very subjective phrase and most carers I met preferred you to keep your distance! How many people do you need in a small room with hospital bed, commode, transfer device etc? In interview situations, perhaps your FILs wife was more hesitant/confused than usual, or just couldn’t hear or understand the interviewers questions? The latter happened to mum in doctor’s offices and assistants would smile sweetly and think she had memory issues. When I repeated the questions, mum answered straight away!