Hi, new here, search of some help/advise brings me to this forum.
I am a father of 3 lovely daughter’s, unfortunately 2 of them are disabled, middle one(DD2) and the youngest one(DD3). DD3 has got complex and very demanding health care needs, needs one to one care at all times. DD2 is different but does need very close observation at the very least through out day and night.
DD2 gets 20 hours a week care from someone i personally employed through Personal Health Budget(PHB). DD3 gets 70 hours care which is provided by an agency 10 hours each night.
Me and my wife are full time carers as both children have healthcare needs throughout the day. My own physical and mental health is being affected by continuous care and stress. Wife starts the day at 6am with medication of DD2, usual morning routine of breakfast and school trips. I get up a bit late but up till at least 1am when DD2 has her last medicines. We share workload of domestic duties, care duties and help each other out. Sometimes take kids out, go shopping, gardening, bit of gym almost everyday as my health desperately needs it. Care side is very demanding, all i would say as that as a husband and wife we rarely have a meal together as one of us would end up leaving the table to attend to the daughters. Everyday both of us can’t wait to go to bed at the end of the day.
Sorry for the long story but just to give an idea.
Not moaning yet. Managing so far, not too bad but the problem is with the agency who provides care for DD3 at night. After a hectic day, waiting for her carer to come and give us relief for the night, will get a call an hour before their start rime that the carer can’t come and 99% of the times no one else is available to cover. This has happened around 30 times in the past year. So have to stay awake all night.
I have complained to the agency top management, our local CCG, SS, CQC and every time the answer is: we are sorry to hear and/or we will speak to the agency, blah blah blah, effectively nothing practical is done.
I have decided to change the agency but its going to take a while, but ppl keep telling me all agencies have the same problem. Meanwhile i don’t know what to do, how would the agency be held accountable for all this?
Does anyone know whom i should approach who can do something solid about the agency?
Thank you for your time reading this.