Hi,
In January my dad started needing carers twice a day. The council did an assessment and my parents must self fund. Which is fine.
However as his health has deteriorated, he now needs more than the 30 minutes morning and night. I spoke to the care company, but because the council were involved in the initial assessment, even though my parents self fund, the care company cannot increase the time without the council’s say so. I cannot understand this myself.
So I raised a request with the council, and have now left voicemails to chase 3 times, but it has been over 3 weeks and no response whatsoever. It’s terrible. I cannot ever speak to a person, only leave a voicemail.
I’ve highlighted in my messages that dad is being put unnecessarily at risk because he’s feeling he has to rush as he knows he doesn’t have enough time, and so is unnecessarily putting him at an increased risk of falls - he is very unsteady on his feet and poor balance. I thought that may prompt a response, but nothing.
And now some days the carers can’t give him a shower due to time time issues. It is totally unacceptable that he should not be able to properly shower daily simply due to waiting for a box rixk from the council. Extremely unfair.
Obviously I’ll continue to chase this, but it’s got to the point where I am going to raise a formal complaint. But what I wanted to ask on here, is whether there is any legal obligations on the council, to respond to such requests in a certain timeframe? I’d like to quote any relevant legislation in my complaint.
Many thanks.