Hi Jenne.
Straight answer ?
Like having the same 6 as Camelot’s 6 tonight.
A new thread … intended to be a mini bible … on home care services :
https://www.carersuk.org/forum/support-and-advice/all-about-caring/home-care-services-a-guide-from-the-money-advice-service-web-site-37984
Within that thread is all you need to launch a review and … thereafter … an official complaint.
( OVERNIGHT CARE … search of the forum … 882 references as I type : https://www.carersuk.org/forum/search?keywords=overnight+care&terms=all&author=&sc=1&sf=all&sr=posts&sk=t&sd=d&st=0&ch=300&t=0&submit=Search )