Hi @AliceN
I saw this a while ago - there was an audit in May, but I skimmed over.
There is a downloadable ‘rights of disabled users’…
There was another post on this in 2021 Wheelchair public transport
perhaps @Melly1 or @susieq or @Lee_1811 has more info?
My takeaway - there’s space for 1 max 2 wheelchairs, you can be refused transport because the driver may - without real effort or thought- say more than 1 wheelchair is unsafe etc BUT operators train drivers to help people in and out of wheelchairs. Playing devils advocate if you read carefully the driver can say 'I wasn’t trained to be ““Staff who are directly involved in assisting people with disabilities or restricted mobility””
Sorry! I’d hoped to arm you with info but it’s bit weak! You could make a complaint using the link tho!
I would suggest that there is usually local transport services - @selinakylie was there a villagelink or town transport mentioned somewhere in Rollcall??