When my family member (fm) first employed the care agency he paid three days in advance. The manager said that this would come off the 28 days notice. Recently I gave notice to end the contract and I emailed to ask the manager to clarify that my fm would only need to give 25 days notice. The reply said that if I didn’t pay the full 28 days she would add extra on for the times that the carers have stayed past their allotted time. Nevertheless, I stood my ground and showed a screenshot of the email where she said the advance payment would come off the notice. She didn’t like that I had it and she had to agree that it was right. Today I paid the final payment and I deducted the money my fm paid in advance. The 25 days will end on Tuesday 03/02. I received an email saying the matter is now with her accountant and is in review. I was thinking of all the times that the carers have not stayed the full time and how the documentation on the app is only updated sporadically. Also, my fm was poorly recently and I was talked into her sending two carers to him which put the price up. Thankfully, I haven’t yet signed a contract for the new care plan.
Is she allowed to add money on for the times when the carers didn’t finish their tasks in the allotted time? I can’t wait to get rid of them. For a private care company they have been a nightmare!
Thank you in advance.