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Welcome to the Listening Support Service

Caring can be very rewarding, but it can also feel isolating or challenging at times. The Listening Support Service offers a series of phone calls with someone who understands the ups and downs of caring and who can provide a listening ear. Whether you want to discuss some of the issues you are facing as a carer, or just want to chat, our friendly, trained callers are here to listen. How you use the calls is up to you.   

Register LSS 3

We recommend you read our Service Agreement to find out more about what to expect from the Listening Support Service and see our FAQs for additional information.

“Just to have someone to talk to has been so helpful.”

Anonymous service user


What you can expect

Our callers will phone you once a week/fortnight, up to four times, for a chance to chat. Calls take place around the same day and time each week/fortnight, and last around 30 minutes. The callers (who are all trained volunteers) can provide emotional support and are able to suggest services to contact for more support, but they cannot give advice or counselling.

“I’ve really looked forward to the calls.”

Anonymous service user


How do I sign up?

To sign up to receive these calls, we will need you to complete a short form to tell us a bit about you.

Women on phone

Before completing this, please make sure you have read and can answer ‘yes’ to the following:

  • I am/the person I am referring is an unpaid carer.*
  • I am/the person I am referring is 18 or over.
  • If I am referring on behalf of someone else, I have their permission to do so.
  • I understand that the Listening Support Service cannot provide counselling/advice/information or support for mental health/crisis situations.
  • I am available to take the calls at the same day/time frame each week/fortnight over four/eight weeks. 

*The Listening Support Service is open to unpaid carers. This includes anyone who receives Carer’s Allowance or a direct payment from a local council. It doesn’t include anyone who is caring as part of paid employment.

Register LSS 5


The Listening Support Service is also available in Welsh. You can select to complete the referral form in Welsh and for the Welsh version of the service agreement, please click here: add link. Once you have completed the form, one of our callers will aim to give you a call within two weeks.

If you have any further questions, please see our FAQs.


About our funders

LSS 3 logo for website

 

The Listening Support Service is supported by Barclays LifeSkills, Marie-Louise von Motesiczky Charitable Trust and, in Wales, by the Welsh Government.

 

Barclays LifeSkills is an employability programme that aims to help everyone in the UK to gain the skills, knowledge and confidence needed to succeed in work. 

 

Marie-Louise von Motesiczky Charitable Trust is named after the acclaimed artist Marie-Louise von Motesiczky (1906-96), who cared for her mother in later life and produced several portraits of her.  

 

The Listening Support Service in Wales is funded by the Welsh Government through the Sustainable Social Services Third Sector Grant.

 

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