Help shape Carers UK’s support services

Hello everyone

Over the past 12 months we have answered nearly 22,000 telephone enquiries for information & advice about caring, and over 8,000 email enquiries. We’ve also launched our reshaped Listening Support Service, where our trained volunteers are speaking to more and more carers each month, providing a listening ear and emotional support. Having launched our new direction of travel at Carers UK, we are turning our attention to the future of our Helpline services. We want to make sure that we are meeting the needs of carers, and embracing new technologies and ideas so that it is easy and convenient to contact us with a question about caring.

This is where we want to hear your voice. We would be so grateful if you could complete our survey to help us shape our services for the future. Your responses will help us understand which advice and support areas we can help with the most, and what you will expect from us when you contact Carers UK for information and advice about caring in the years to come. Whether or not you have used our Helpline services in the past, we would love to hear from you.

The survey should take no more than 10 minutes to complete, and can be accessed at Free Online Survey Software by SurveyMonkey: Closed Survey

From everybody in the Carer Support department, thank you in advance for your help!

Is this a new survey, or the one we were sent a while ago?
Shame it’s issued just before Christmas when we are all super busy!

The helpline survey has been live for a few weeks, so no need to complete it if you’ve already done so.

Yes, sorry it’s coming at a busy time. Hopefully it will only take around ten minutes or so.


we would love to hear from you

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