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Refund Policy

If you have made an error in your one-off donation or if you change your mind about wishing to donate to Carers UK, we will refund your donation provided that you contact us within 7 days of the donation being made. Your refund will be credited to the card from which it was taken.

To request a refund, please call 020 7378 4986 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject 'Donation refund' and include your name and address and the donation amount that you would like refunded.

If you become aware that your card has been used fraudulently, please contact your card provider.

Donations made by Direct Debit are covered by the Direct Debit Guarantee. This policy complies with the guidelines set out by the Institute of Fundraising.

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